Consumer Electronics
Software for computer repair shops
Ticket workflow automation and a fully integrated point of sale, in one system.
A computer repair is rarely one step. It is a diagnosis, a quote, a part on order and a customer waiting to hear. Spekco keeps each job's status in front of you, and in front of them.
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Workflow automation
You do the repair. The ticket does the telling.
One laptop, from the counter to the register. Five things you did, and no message typed.
- On a long repair, Spekco can send progress updates by itself, so the customer does not have to call and ask.
- Finish a repair now and schedule the status change: the ticket moves, and the customer is told, at the time you choose.
- Every notification is included on every plan. There is no charge per message.
- On Pro, the follow-up runs too: a message after the repair, a reminder when service is due, and an invitation to customers who have not been back.
1. You pick your Drive Replacement template
The ticket fills in with its parts, labor and checklist. The customer is emailed that you have their laptop, with a page where they can follow it.
2. You set the status to Waiting on Parts
They are told you are waiting on the new drive.
3. You send the estimate
They approve it online, and the approval is recorded on the ticket.
4. You set the status to Ready for Pickup
They are told their laptop is ready.
5. You take the payment at the register
They are emailed a receipt.
Integrated point of sale
One register for the repair and the sale
A drive replacement and a charger are one sale, on one receipt.
- The repair is paid at the same register that sells your products. There is no second system, and nothing is typed twice.
- A part fitted on a repair and a product sold at the counter come off the same stock count.
- From the ticket, one button takes you to the register with the balance already in the sale.
Cables, drives, memory and refurbished machines sell from the same register that takes the repair payment.
The register is on every plan. How the register works →
The jobs you take in
- Virus and malware removal
- Operating system reinstall
- Hard drive and SSD replacement
- Data recovery
- Screen and keyboard replacement
- Memory upgrades
- Custom builds
- Laptop power and charging faults
What to write down at the counter
Whatever you use to run your shop, record these before the customer leaves.
- Make, model and serial number
- The login password, if the customer agrees to give it
- What came in with it: charger, bag, dongles
- Whether the data is backed up, and what must not be lost
- The fault in the customer's words, and when it started
- Visible damage before you start
How a job runs in Spekco
Step 1
Diagnose first, quote second
Move the ticket to your own Diagnosing status and write what you found in the notes. Send the estimate by email; the customer approves or declines it online.
Step 2
Waiting on a part is a status, not a sticky note
Order the part, set the ticket to Waiting for Parts, and everyone at the counter can see why the job has stopped. So can the customer.
Step 3
Every machine has a history
Notes, photos, parts used and what was charged stay on the ticket. When the same laptop comes back in six months, the last repair is on the customer's record.
Pickup, delivery and dispatch
For the work that does not walk in the door.
Pickup
You collect the item from the customer's address. Spekco checks the address against your service radius and adds the fee to the ticket, flat or per mile.
Delivery
The repaired item goes back to the customer's door in a delivery window you set. The customer can choose the time from a link.
Dispatch
A technician goes to the customer, for a trip fee you set. The customer is asked to confirm the visit, reminded the day before, and told when the technician is on the way, with an arrival time.
All three are on Pro, and each is a setting you turn on for the locations that offer it.
On every plan
- Service tickets and workflow
- Point of sale register
- Customer portal with ticket tracking
- Online estimate approval and invoice payment
- Parts and inventory
- Automated email notifications
The plan that usually fits
Basic, $29.99 a month
One or two people at one counter fit Basic: 25 tickets a month included, then $0.20 each. A third person or more than 175 tickets a month makes Pro the cheaper plan.
What it does not do
Spekco runs the shop. It is not a remote-support or monitoring tool, and it does not manage IT service contracts.
Questions
- Can I keep the customer's password on the ticket?
- Yes, as a custom field. You decide whether a field is shown to the customer in their portal or kept to staff.
- Can customers see where their repair is without calling?
- Yes. Every ticket has a status page in the customer portal, and Spekco emails the customer when the status changes.
- Can I charge a diagnostic fee up front?
- Yes. Take a deposit at check-in. It is held against the ticket and the balance is due at pickup.
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Try it in your own shop
30-day free trial. No credit card. If you are moving from another system, we move your data for you.