Personal Goods & Accessories
Software for watch and clock repair
Ticket workflow automation and a fully integrated point of sale, in one system.
A watch repair is either five minutes for a battery or eight weeks for a service. Spekco handles both: a quick sale at the register, or a ticket with an estimate, a part on order and a customer kept informed.
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Workflow automation
You do the repair. The ticket does the telling.
One watch, from the counter to the register. Five things you did, and no message typed.
- On a long repair, Spekco can send progress updates by itself, so the customer does not have to call and ask.
- Finish a repair now and schedule the status change: the ticket moves, and the customer is told, at the time you choose.
- Every notification is included on every plan. There is no charge per message.
- On Pro, the follow-up runs too: a message after the repair, a reminder when service is due, and an invitation to customers who have not been back.
1. You pick your Full Service template
The ticket fills in with its parts, labor and checklist. The customer is emailed that you have their watch, with a page where they can follow it.
2. You set the status to Waiting on Parts
They are told you are waiting on a crystal.
3. You send the estimate
They approve it online, and the approval is recorded on the ticket.
4. You set the status to Ready for Pickup
They are told their watch is ready.
5. You take the payment at the register
They are emailed a receipt.
Integrated point of sale
One register for the repair and the sale
A service and a new strap are one sale, on one receipt.
- The repair is paid at the same register that sells your products. There is no second system, and nothing is typed twice.
- A part fitted on a repair and a product sold at the counter come off the same stock count.
- From the ticket, one button takes you to the register with the balance already in the sale.
Batteries fitted while the customer waits, straps and bracelets sell at the register without a ticket.
The register is on every plan. How the register works →
The jobs you take in
- Battery replacement
- Full service
- Crystal replacement
- Crown and stem repair
- Band sizing and replacement
- Water resistance testing
- Clock movement repair
- Dial and hand restoration
What to write down at the counter
Whatever you use to run your shop, record these before the customer leaves.
- Brand, model, reference and serial number
- Case and bracelet material
- Scratches and the state of the crystal, with photos
- Whether it runs, and how well it keeps time
- What came with it: box, papers, spare links
- The value the customer states
How a job runs in Spekco
Step 1
Record it before it goes in the drawer
Serial number, photos and the customer's signature go on the ticket at take-in. Spare links and the box are listed beside them.
Step 2
A service estimate the owner approves
After inspection, send the estimate by email. The customer approves or declines online, and nothing is ordered until they do.
Step 3
Watches by mail
Spekco has a mail-in workflow: a shipping label for the customer, a scan when the parcel arrives, and tracking on the way back.
Pickup, delivery and dispatch
For the work that does not walk in the door.
Pickup
You collect the item from the customer's address. Spekco checks the address against your service radius and adds the fee to the ticket, flat or per mile.
Delivery
The repaired item goes back to the customer's door in a delivery window you set. The customer can choose the time from a link.
Dispatch
A technician goes to the customer, for a trip fee you set. The customer is asked to confirm the visit, reminded the day before, and told when the technician is on the way, with an arrival time.
All three are on Pro, and each is a setting you turn on for the locations that offer it.
On every plan
- Service tickets and workflow
- Point of sale register
- Customer portal with ticket tracking
- Online estimate approval and invoice payment
- Parts and inventory
- Automated email notifications
The plan that usually fits
Basic, $29.99 a month
One watchmaker and a counter fit Basic. A battery fitted at the counter is a sale, not a ticket: Basic includes 100 sales and 25 tickets a month.
What it does not do
Spekco does not authenticate a watch or print an appraisal. It records what you were handed and what you did.
Questions
- Do quick battery changes use up my tickets?
- Not if you ring them up as a sale. Sales and tickets are counted separately: Basic includes 100 sales and 25 tickets a month.
- Can I take repairs by mail?
- Yes. Spekco has a mail-in workflow with shipping labels and tracking in both directions.
- Can I list the box and papers left with a watch?
- Yes. Add a field for what came with it, or write it in the intake notes.
Also in personal goods & accessories
Try it in your own shop
30-day free trial. No credit card. If you are moving from another system, we move your data for you.