Commercial & Professional Equipment
Software for drone repair shops
Ticket workflow automation and a fully integrated point of sale, in one system.
Most drones arrive after a crash, many of them by mail, with batteries, a controller and a memory card in the box. Spekco records everything that arrived, and tracks the parcel both ways.
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Workflow automation
You do the repair. The ticket does the telling.
One drone, from the counter to the register. Five things you did, and no message typed.
- On a long repair, Spekco can send progress updates by itself, so the customer does not have to call and ask.
- Finish a repair now and schedule the status change: the ticket moves, and the customer is told, at the time you choose.
- Every notification is included on every plan. There is no charge per message.
- On Pro, the follow-up runs too: a message after the repair, a reminder when service is due, and an invitation to customers who have not been back.
1. You pick your Gimbal Repair template
The ticket fills in with its parts, labor and checklist. The customer is emailed that you have their drone, with a page where they can follow it.
2. You set the status to Waiting on Parts
They are told you are waiting on the gimbal.
3. You send the estimate
They approve it online, and the approval is recorded on the ticket.
4. You set the status to Ready for Pickup
They are told their drone is ready.
5. You take the payment at the register
They are emailed a receipt.
Integrated point of sale
One register for the repair and the sale
A gimbal repair and a set of propellers are one sale, on one receipt.
- The repair is paid at the same register that sells your products. There is no second system, and nothing is typed twice.
- A part fitted on a repair and a product sold at the counter come off the same stock count.
- From the ticket, one button takes you to the register with the balance already in the sale.
Propellers, batteries, cases and memory cards sell from the same register as the repair.
The register is on every plan. How the register works →
The jobs you take in
- Gimbal and camera repair
- Motor and speed controller replacement
- Arm and shell replacement
- Crash damage assessment
- Water damage
- Compass and GPS calibration
- Firmware updates
- Battery health testing
What to write down at the counter
Whatever you use to run your shop, record these before the customer leaves.
- Make, model and serial number
- Batteries: how many, and whether any are swollen
- What came with it: controller, propellers, memory card
- What happened in the crash
- Damage you can see, with photos
- Whether the repair is covered by a care plan
How a job runs in Spekco
Step 1
Repairs by mail
Spekco has a mail-in workflow: the customer sends the drone with a shipping label, you scan the parcel in when it arrives, and the return is tracked.
Step 2
Record what was in the box
List the batteries, the controller and the card on the ticket and photograph the damage. What you received is settled on the day it arrived.
Step 3
Quote after the inspection
Crash damage is rarely only what you can see. Send the estimate by email after inspection; the customer approves or declines online.
Pickup, delivery and dispatch
For the work that does not walk in the door.
Pickup
You collect the item from the customer's address. Spekco checks the address against your service radius and adds the fee to the ticket, flat or per mile.
Delivery
The repaired item goes back to the customer's door in a delivery window you set. The customer can choose the time from a link.
Dispatch
A technician goes to the customer, for a trip fee you set. The customer is asked to confirm the visit, reminded the day before, and told when the technician is on the way, with an arrival time.
All three are on Pro, and each is a setting you turn on for the locations that offer it.
On every plan
- Service tickets and workflow
- Point of sale register
- Customer portal with ticket tracking
- Online estimate approval and invoice payment
- Parts and inventory
- Automated email notifications
The plan that usually fits
Basic, $29.99 a month
A specialist bench fits Basic: two staff accounts and 25 tickets a month included, then $0.20 each.
Questions
- Can I take repairs from anywhere in the country?
- Yes. The mail-in workflow creates the shipping label and tracks the parcel in both directions.
- Can I list the accessories that came in the box?
- Yes. Add fields for them, or list them in the intake notes, with photos.
- Can the customer approve the repair remotely?
- Yes. The estimate is emailed and approved or declined online.
Also in commercial & professional equipment
Try it in your own shop
30-day free trial. No credit card. If you are moving from another system, we move your data for you.